How does ChatHQ personalize customer interactions?

ChatHQ offers a feature called "Dynamic Behavior Targeting" that allows you to build interactions with visitors and users based on specific behavior and other criteria such as time, date, device, and much more. This data-driven approach enables you to tailor conversations, offers, and support to meet individual customer needs, ensuring a more engaging and relevant experience for each user, enhancing customer satisfaction and loyalty, and making interactions more meaningful and effective.

How does ChatHQ ensure user data privacy?

ChatHQ prioritizes user data privacy by adhering to the latest data protection regulations and employing state-of-the-art security measures. This ensures all user data is handled with the utmost care and confidentiality.

How long can I use my free Portal account?

We have no intention of removing the free portal plan. So you can rest assured that you can take full advantage of the free plan. If we ever make changes to our free plan, we will make sure to plan accordingly with all customers residing in the free tier.

What happens if I don't own a HighLevel agency account?

If you do not have access to the agency dashboard in a HighLevel, or you are on the $297/mo HighLevel subscription, you can still use the Engagement Widget and integrate it with HighLevel locations individually!

Once you integrate a location, you'll be able to setup an Engagement Widget and Conversion Tools using things like sms webchat, forms, surveys, calendars, and reviews from that integrated location!

How do I add ChatHQ to my website?

Integrating ChatHQ with your website is straightforward; it involves embedding a simple code snippet into your website's HTML. This process is designed to be quick and easy, allowing you to start enhancing your site's engagement in no time.

Can I bring my customers into the ChatHQ Portal and let them build their own widgets?

We do not recommend giving your customers access to the ChatHQ Portal because it is not white labeled, so your customers will see ChatHQ branding if they login.

BUT, if you are subscribed to the AGENCY plan in ChatHQ ($297/mo), we give you the ability to embed a white labeled version of the ChatHQ Portal (The White Label Widget Builder) directly into your HighLevel account, which gives your customers access to building their own widgets without exposing ChatHQ or HighLevel branding!

How frequently does ChatHQ update its features?

ChatHQ constantly evolves, ensuring its platform remains at the forefront of engagement technology by introducing new features and updates frequently to enhance user experience and functionality.

What support does ChatHQ offer its users?

ChatHQ's user support is comprehensive, offering extensive documentation, responsive live chat, and email support to ensure users can leverage the platform effectively and resolve any issues promptly.